PC Support

The CSE Dept. maintains over 300 Dell desktop PCs in our environment. This page describes the PC specs, common problems, and how to get help.

PC Specs -

	Faculty/Staff PC's	Grad Student/Lab PC's
	Types of PC's
Processor	Intel Core 2 Duo 2.4GHz	Intel Core 2 Duo 1.87GHz
Memory	2 GB DDR RAM	2 GB DDR RAM
Disk	60 GB SATA Hard Drive split into 2 partitions. A 40 GB partition called C:\ and a 20 GB partition called D:\	40 GB SATA Hard Drive
Media	DVD-RW/CD-RW combo drive	DVD-RW/CD-RW combo drive
Graphics	ATI Radeon HD 2400 Series	Integrated Intel

Hardware Probelems - If you experience any hardware problems with your PC, such as a broken mouse, keyboard, or other problem preventing the machine from booting up or working properly, please contact the Help Desk at 2-6542, and we will replace the defective hardware as quickly as possible. We usually have a few spares we can replace your PC with, but if many break at once, it may take a day or two for a technician to come out and replace the defective part.
Most hardware problems, however, are able to be resolved the same day.

Software Problems - The Help Desk is also here to help with software problems you encounter on your PC. Please contact the Help Desk at 2-6542 if you are experiencing difficulties related to software on your PC.
If you need to have a new piece of software installed on your PC for you, you may request that as well. Please send an e-mail to help@cse.ohio-state.edu with the software title that you would like to have installed, why you need it, and how soon you need it. While we cannot service all requests for software due to licensing and support issues, we will do our best to accomodate your request.